Return & Refund Policy

Yavorixs Return & Refund Policy

At Yavorixs, customer satisfaction and transparent service are our top priorities. This policy outlines our return criteria, request procedures, shipping fee responsibilities, and refund processing schedules.

1. Order Cancellations

  • Before Shipment: Orders may be canceled for a full refund prior to dispatch or entry into our fulfillment pipeline.

  • After Shipment: Once an order has been processed for shipping or has left our logistics facility, it cannot be canceled. If you wish to cancel an order, please email us immediately at service@yavorixs.com.

2. Return Window & Eligibility Requirements

You may initiate a return request within 14 calendar days following the carrier's confirmed delivery date.

To be eligible for a return, your item must satisfy the following conditions:

  • Unused, unworn, and in its original, resalable condition;

  • Complete with original packaging, tags, inserts, and accessories;

  • Accompanied by a valid order number or proof of purchase.

Please note: Unauthorized returns, items damaged through customer misuse, or products returned without prior written approval will not be accepted or refunded.

3. How to Submit a Return Request

To start a return, please contact our support team via email:

  • Support Email: service@yavorixs.com

  • Required Information: Your Order Number (e.g., #YAV1001), item name/SKU, reason for return, and clear photographs or videos demonstrating product condition (if claiming damage or defect).

Upon approval, our team will provide you with:

  • Step-by-step return authorization instructions;

  • The designated regional return warehouse address.

Warning: Do NOT send returned merchandise to our corporate registration address without authorization. Unauthorized packages may be refused or delayed.

4. Return Shipping Cost Policy

  • Buyer's Responsibility (Preference Returns): If you are returning an item due to change of mind, ordering an incorrect variant, or personal preference, you will be responsible for covering all return freight costs.

  • Seller's Responsibility (Defective/Incorrect Items): If you receive an item that is defective, damaged during transit, or substantially different from what was ordered due to our error, Yavorixs will provide a free replacement, return label, or full refund at zero additional cost to you.

5. Inspection & Refund Timeline

  1. Inspection: Once your returned package arrives at our facility, our quality assurance team will inspect the item within 3 business days.

  2. Refund Authorization: Approved refunds will be credited back to your original payment method.

  3. Processing Schedule: Standard bank processing takes approximately 5–10 business days for the funds to reflect in your account following inspection approval.

6. Delayed or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Re-check your online bank account statement;

  2. Contact your credit card issuer or payment provider (processing times may vary);

  3. If you still have not received your funds, please reach out to us at service@yavorixs.com.

7. Corporate & Support Information

  • Brand Name: Yavorixs

  • Company Name: Guangzhou Qingfeng Information Technology Co., Ltd.

  • Corporate Address: Room K0846, Unit 1703, 1000 Xingang East Road, Haizhu District, Guangzhou

  • Customer Support Email: service@yavorixs.com

  • Contact Phone: 020-89203666

  • Official Website: https://www.yavorixs.com